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Frequently Asked Questions
General
Q. When was the first 7.6 beta version released?
A. The first beta of R:BASE 7.6 for Windows was released on October 21, 2005. Subsequently,
the official Pre-Purchase Beta was released on October 21, 2006.
Q. Is there an R:BASE 7.6 for DOS?
A. Yes. R:BASE 7.6 for DOS is also available. This version is fully compatible and
synchronized with the R:BASE 7.6 for Windows, including all core engine-level fixes and
enhancements.
Conversions
Q. I'm using the current version of R:BASE 7.5/7.1 for Windows. Will there be any conversion
required?
A. There is NO conversion required when upgrading from R:BASE 7.5/7.1 to R:BASE 7.6. The
conversion is instantaneous.
Q. I'm using R:BASE 6.5++ for Windows. Will there be any conversion required?
A. With R:BASE 6.5++, there is no conversion required as far as the database tables,
views, constraints, etc. You will, however, have to step through your fully functional 6.5++
for Windows Forms, Reports and Labels using the built-in Conversion utilities to complete
the process. Once converted, you can take advantage of additional features and controls, but
your original Forms, Reports and Labels should be as intact as possible. Additional details are provided within the
R:BASE 7.6 Database Conversion Guide.
Q. Should I upgrade to another version of R:BASE first, and then switch to 7.6 for Windows?
A. If you are planning to upgrade from previous versions to R:BASE 7.6 for Windows, your best
option is to first upgrade to R:BASE 6.5++ for Windows, convert and fine tune all your Forms,
Reports and Labels, and make sure that everything is exists accordingly. Then, upgrading to R:BASE
7.6 for Windows will be much smoother. A copy of R:BASE 6.5++ for Windows in included with the
purchase of R:BASE 7.6, for conversion purposes.
Once in R:BASE 7.6, you can take advantage of all advanced features like, Themes, Colored Push
Buttons, Form Panel, Group Box, Wallpaper, DBGrid, DBNavigator, DateTime Picker, Calender,
DB Web Browser, DB Mail Label, DB Image, CheckBox, RadioGroup, ListBox, ComboBox, Scrolling Region,
BitButton, Speed Button, Image, Shape, Bevel, AVI Animation, Spliter, Tabbed Control, Internet
Controls (WEB Browser, Mail Label). Advanced Report features include, Embedded RichText Files,
Multi-Page NOTE fields, Sub-Reports, Crosstab, Regions, Page Styles, System Variables (Date,
DateTime, Document Name, Print DateTime, PageCount, Page Set, Page Set Desc, Page No, Page No
Desc, Time), Shapes (Rectangle, Square, Rounded Rectangle, Rounded Square, Ellipse, Circle),
BarCode (UPC-A, UPC-E, EAN-13, EAN-8, Interleaved 2 of 5, Code 128, Code 39, PostNet, FIM, MSI),
CheckBox, DBText, DBMemo, DBRichText, DBCalc(Count. Sum. Minimum, Maximum, Average), DBImage,
DBBarCode, DBCheckBox, Region, CrossTab, Print to a File (Comma Delimited, Tab Delimited, Fixed
Length) and more. Advanced Label features include pre-defined templates, Shapes, Bar Codes, etc.
Q. Why can't I upgrade directly to R:BASE 7.6 from older versions?
A. R:BASE 7.6 for Windows Forms, Reports and Label advanced parser will only read the working
data from SYS_FORMS2, SYS_REPORTS2 and SYS_LABELS2 to convert to SYS_FORMS3, SYS_REPORTS3 and
SYS_LABELS3 accordingly. Your Forms, Reports and Labels must be fully functional and tested in
R:BASE 6.5++ for Windows before you convert to R:BASE 7.6 for Windows. If you are using R:BASE
7.1 or 7.5, then you already have the SYS_FORMS3, SYS_REPORTS3 and SYS_LABELS3 tables.
Q. What is involved in converting from R:BASE 6.5++ for Windows to R:BASE 7.6 for Windows?
A. Our Development Team has spent an enormous amount of time to create a smooth conversion
process for upgrading from R:BASE 6.5++ for Windows to R:BASE 7.6 for Windows. As soon as you
CONNECT to your 6.5++ database using R:BASE 7.6, all necessary SYSTEM tables are created automatically.
New forms, reports and labels will be stored in the SYS_FORMS3, SYS_REPORTS3 and SYS_LABELS3 tables
accordingly.
The new Database Explorer Group Bar includes the "Convert" button for converting forms, reports
and labels. Once again, we have made every effort to make this process simple and user friendly.
Additional details are provided within the
R:BASE 7.6 Database Conversion Guide.
Q. Why is a conversion of my existing forms, reports and labels necessary?
A. More advanced and up-to-date tools and designers are used in R:BASE 7.6 for Windows. All
previous Forms, Reports and Labels MUST be adapted to this new process.
Licensing
Q. How is R:BASE 7.6 licensed?
A. R:BASE 7.6 is licensed similar to R:BASE 7.5, 7.1 and 6.5++, i.e., as a per Seat License.
Q. How are R:BASE 7.6 Seats sold?
A. R:BASE 7.6 can be purchased as a Single Seat License with, or without, a 5 Seat Add-On
Network License. A Single Seat License must be purchased first, and then the 5 Seat License is added
to it. Ultimately, the licensing increments as follows:
- Single Seat License
- 6 Seat License
- 11 Seat License
- 16 Seat License
- 21 Seat License
- 26 Seat License
- 31 Seat License
- 36 Seat License
- 41 Seat License
- Etc.
Q. Can I install a Single Seat License on more than one computer?
A. The current R:BASE Single Seat License Agreement states that you can use R:BASE only on a
single computer.
Q. How does your activation work?
A. The R:BASE product requires activation using a unique code (except when operating in
evaluation mode). Each activation code is tied to one Windows computer. An R:BASE activation
can be completed automatically through an Internet connection, manually through a provided
email option, or by calling our office between 10:00am and 6:00pm Eastern Time at 1+724-733-0053.
Using the email or phone options, you will need to provide your R:BASE Registration Number and
User Key. R:BASE License activations are provided based upon the number of licenses purchased.
Q. Can I reinstall the software when my computer crashes?
A. An R:BASE Seat may be moved from an old computer to a new one that replaces it, as long
as R:BASE is not reused again on the old computer. Moving an R:BASE Seat to another computer
requires license re-activation. Conditions for transferring an R:BASE Seat to another computer
are applicable within 1 YEAR of your software purchase, or depend on your active
Software Assurance Plan status.
Q. Is there a Runtime version of R:BASE 7.6?
A. Yes. The Multi-Application Unlimited Runtime License is also available for R:BASE
Application Developers.
Q. Is there an R:BASE 7.6 for Windows compiler?
A. Yes. An R:Compiler version of R:BASE 7.6 for Windows will be available for developers
who would like to compile their project/application as a single-distributable executable version.
Q. Is there an R:BASE 7.6 for Windows Corporate Unlimited License available?
A. Yes. R:BASE 7.6 for Windows Corporate Licenses are available for customers who
require R:BASE to be installed across a wide range of computers with the requirement
for unlimited use.
Q. Is R:BASE 7.6 for Windows OEM Licensing available?
A. Yes. R:BASE 7.6 for Windows OEM Licenses are available.
Upgrading
Q. What type of product upgrades do you provide for users of previous R:BASE versions, and at what cost?
A. Several upgrade tiers are available for existing R:BASE users based on the qualifying version
you are upgrading from. Please visit our Products page for the
various upgrade tiers.
Q. After I upgrade to the current release, can I continue using my old version?
A. No. Upon installation, the new license agreement takes the place of the agreement of the qualifying
software you upgraded from. After you upgrade, you may no longer use the software from which you upgraded.
When you install the upgrade, you must uninstall the copy of the qualifying product.
If you are required to continue using your old R:BASE version and the new version simultaneously, then the
upgrading pricing is not available to you, and you must pay the Initial Purchase pricing for the new software.
Please visit our Products page for the appropriate pricing.
Q. Can I connect to the same R:BASE database with version 7.1 or 7.5 with R:BASE 7.6?
A. No. Forms, Reports, and Labels that were designed and used with R:BASE 7.6 cannot be used
with R:BASE 7.5, just as 7.5 Forms, Reports, and Labels were not compatible with R:BASE 7.1. Once
a Form, Report, or Label is opened and saved in the respective R:BASE 7.6 Designer, it will not
be backward compatible.
Q. Can I connect to the same database with R:BASE 6.5++ and R:BASE 7.6?
A. Yes. Forms, Reports, and Labels that were designed and used with R:BASE 6.5++ for Windows
will remain unchanged in the SYS_FORMS2, SYS_REPORTS2 and SYS_LABELS2 tables. Only new and
converted versions of those Forms, Reports, and Labels will be saved in the SYS_FORMS3,
SYS_REPORTS3, and SYS_LABELS3 tables. Any changes made in Forms, Reports and Labels using R:BASE
6.5++ Form, Report and Label Designer will be available to users of R:BASE 6.5++ for Windows,
and will not affect Forms, Reports, and Labels available to users of R:BASE 7.6. Any changes made
in Forms, Reports and Labels using R:BASE 7.6 Form, Report and Label Designer will be available
to users of R:BASE 7.6, but will not affect the Forms, Reports, and Labels for use with R:BASE 6.5++.
Q. Can I connect to the same database between 6.5++ (Windows/DOS) and 7.6 (Windows/DOS)?
A. Yes.
Q. I won't have any trouble convincing my Windows customers -- but, what do I tell my
DOS customers about new goodies they will get so that they consider upgrading? Can I knock
the socks off of my DOS customers too?
A. Tell your DOS customers that they should get BOTH the newest DOS and the newest
Windows versions. Then, they can convert and smoothly cross over, as fast or as slow as
they want. Every desktop can have an R:BASE for Windows and an R:BASE for DOS icon.
The users can run the DOS version as long as they want, but you should do everything new
they ask for in the Windows version. After they've seen your good work in Windows, the much
nicer reports, the friendlier dialog boxes, the more functional screens, etc., they will
start begging you to move more and more of the old stuff to Windows.
Product Updates
Q: Should I update my software after the installation?
A: Yes. It is always a good idea to keep your software up-to-date with the latest builds.
Please check the R:BASE Updates Web site regularly for
product updates. You must register your R:BASE software before updates will be made available
to you.
Q: How do I register my software?
A: Your R:BASE software can be registered by completing the online
Product Registration at our Web site.
Technical Support
Q: Do you offer technical support plans?
A: We offer a variety of technical support plans for your R:BASE development
requirements. Please visit the
Technical Support Plan page at our Web site.
Q: Do I receive any technical support with my purchase?
A: We provide a limited 30-day complimentary technical support plan with your
R:BASE purchase. This complimentary support is limited to installation and elementary
conversion related issues ONLY.
Training
Q. Is training available for R:BASE 7.6?
A. Yes. Please contact RBTI's Training Division at 1+724.733.0053 or via e-mail at:
training@rbase.com. As always,
we will continue to provide In-House and On-Site training.
Q. Is training provided for R:BASE Authorized Developers?
A. Yes. A special training program is in place for all R:BASE Authorized Developers
to get up to speed with the new interface and technology. R:BASE 7.6 for
Windows includes an entirely different way of using Forms, Reports, Labels and Queries.
We at RBTI will provide you with the latest tools and techniques, along with an inside
peek into R:BASE 7.6 for Windows. It is very important to R:BASE Technologies that our
Authorized R:BASE Developers are well equipped with the knowledge to answer
any questions from their existing and/or potential clients.
Q. When and how long will the training be?
A. Please visit http://www.rbaseuniversity.com
for an up-to-date training schedule.
Developers
Q: What do I have to do to become an Authorized Developer for R:BASE?
A: Please review the terms of the
Authorized Developer Program. You'll need to attend at least one R:BASE Training Class
during your term as an Authorized Developer.
Q. Is there a special section for R:BASE Authorized Developers on the RBTI web site?
A. Yes. All Authorized R:BASE Developers are listed at the following URL:
http://www.rbase.com/developers/
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